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Senior IT Support Engineer

Austin, United States
Ready to join a team of visionaries who is dedicated to solving one of humankind’s greatest challenges?

Get to know Climeworks

Climeworks removes CO₂ from the air to fight global warming and protect future generations to come.

We develop, build and operate direct air capture (DAC) machines which capture CO₂ directly from the air. The captured carbon dioxide is removed from the air by safely storing it underground, permanently.

Founded in 2009 by engineers, Christoph Gebald and Jan Wurzbacher, Climeworks was built with a mission to inspire 1 billion people to remove CO₂ from the air, and is now spearheading the DAC industry globally. It has the world’s largest DAC facility and storage installation in operation and a team of over 300 Climeworkers determined to contribute to a net-zero future.

A true climate pioneer, Climeworks is featured as a TIME100 Influential Company 2022 and Global Cleantech 100 Company 2022, driving a revolutionary technology engineered to solve the most pressing issue of our time.

We foster a dynamic environment and are building a global purpose driven team. We are looking for disruptive thinkers, passionate achievers and inspiring leaders that are ready to take on the world’s greatest challenge.

Will you join us? 

Your mission

Job description
  • Your mission at Climeworks is to represent the IT Support organization for the US area and provide support activities for the workplace & cloud environment according to our high standards.
  • You provide end user support for hardware and software type of incidents as 1st/2nd level agent.
  • You organize and prepare equipment (laptops and peripherals) for new joiners in the US and Canada.
  • You maintain the incident backlog for worldwide based employees.
  • You escalate 3rd level support tickets to vendors/partners (e.g. hardware defects).
  • You act as interface to the US parts of the business units and represent the IT organization on the country.
  • You maintain asset management database for US/Canada-based IT equipment.

Your story

  • University or junior college education.
  • Microsoft certified professional.
  • At least 5 years of experience in the field of IT support activities.
  • Solid experience working with ticket and request management tools (e.g. ServiceNow).
  • Excellent know-how of Windows 10/11.
  • Good understanding of network and connectivity technologies.
  • Proficient knowledge of Microsoft Teams including Telephony.
  • Good understanding of Microsoft Intune including software distribution and autopilot deployments.
  • Very good know-how for Microsoft Office 365 applications, especially Outlook, Word and Excel.
  • Good understanding of Active Directory and synchronization to AAD/Entra.
  • Excellent communication skills.
  • Very good organization and task management skills.
  • Management of external parties (contractors).
  • Ability to work in a virtual team (and work alone) with limited IT colleagues locally available.
  • Fast-paced learner.
  • English.
  • Willingness to travel occasionally.

Disclaimer:  You are living in Austin, Texas or are willing to relocate there for this position.

What We Offer:

At Climeworks, we foster a positive, purpose-driven, and inclusive culture. We care about the well-being of our Climeworkers and offer:

  • Paid time off, including vacation.
  • Flexibility to occasionally work remotely and adjust working hours.
  • RSUs, making you a shareholder in our company.
  • A competitive 401k plan and comprehensive health insurance, including dental coverage for you and your dependents.
  • A horizontal organization, a supportive team, and a dynamic, innovation-focused environment.

You will join a horizontal organization, a great team, an improvement-oriented approach, and a scale-up venture with an innovative technology. Sounds like you? We are looking forward meeting you! Apply now by filling in the online application form and uploading your complete dossier to our careers portal:

Diversity and Inclusion:

At Climeworks, we celebrate diversity and encourage everyone to apply. All qualified applicants are considered for positions, so bring along your knowledge, personal experiences, and fresh perspectives, and together we can make a difference.

We don’t accept candidate profiles from agencies for our positions.

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Explore more

At Climeworks, we believe the people make all the difference. Discover other opportunities and learn more about our team, our technology and our culture.

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