FAQ
Do I get an order confirmation?
Do I get an order confirmation? Yes, you do!
In your account, you will find your CO₂ removal order confirmation, where we state the amount of carbon dioxide ordered in your name. No one else can claim that amount.
Once the CO₂ removal has been performed on your behalf, you will receive a CDR services delivery note, as per our Terms & Conditions. This will also be reflected in the "deliveries" box.
Read more FAQs:
FAQ
How can I subscribe to monthly CO₂ removal?
You can do this in only 3 easy steps. No more than 5 minutes are needed until you are part of our pioneering community that drives climate action.
FAQ
How do I login to my account?
To access your account, you must use the e-mail address you registered with.
FAQ
How can I cancel my subscription?
You can cancel your subscription in your account at any time by logging in from your desktop.
FAQ
How do I delete my account?
You can pause or cancel your subscription anytime in your account and activate it whenever you like. Here is how to cancel or pause it.
FAQ
How can I pause my subscription?
You can pause your subscription in the account at any time - for an unlimited amount of time, you decide when to reactivate it.
FAQ
Where can I find my invoice?
Your invoices are all stored in your account.
FAQ
How can I change the amount of money (or CO₂) in my subscription?
You can change at any time the amount of money (or kg of CO₂) you wish to remove monthly or yearly.
FAQ
How can I change my payment method?
You can change your payment method by logging into your account from a desktop and following the procedure described in this article.
FAQ
Why does the amount I enter in the subscription form change?
When buying CO₂ removal, we calculate and round your order in kilograms. Therefore, our system adjusts the currency's value entered to get a rounded number of kilograms.