FAQ
Do I get an order confirmation?
Do I get an order confirmation? Yes, you do!
You can change at any time the amount of money (or kg of CO₂) you wish to remove monthly or yealry.
Step 1: To change it, please click on ' My Account > 'Update subscription'
Step 2: A preset e-mail addressed to "[email protected]" will automatically open. Please fill it out by telling us your new desired amount and other minor details we will need to complete the request.
Step 3: Once you send the email with the information, we will take care of the update and let you know as soon as it is completed by replying to the email.
Read the FAQs:
FAQ
How can I subscribe to monthly CO₂ removal?
You can do this in only 3 easy steps. No more than 5 minutes are needed until you are part of our pioneering community that drives climate action.
FAQ
How do I login to my account?
To access your account, you must use the e-mail address you registered with.
FAQ
How can I cancel my subscription?
You can cancel your subscription in your account at any time by logging in from your desktop.
FAQ
How do I delete my account?
You can pause or cancel your subscription anytime in your account and activate it whenever you like. Here is how to cancel or pause it.
FAQ
How can I pause my subscription?
You can pause your subscription in the account at any time - for an unlimited amount of time, you decide when to reactivate it.
FAQ
Where can I find my invoice?
Your invoices are all stored in your account.
FAQ
How can I change the amount of money (or CO₂) in my subscription?
You can change at any time the amount of money (or kg of CO₂) you wish to remove monthly or yearly.
FAQ
How can I change my payment method?
You can change your payment method by logging into your account from a desktop and following the procedure described in this article.
FAQ
Why does the amount I enter in the subscription form change?
When buying CO₂ removal, we calculate and round your order in kilograms. Therefore, our system adjusts the currency's value entered to get a rounded number of kilograms.