FAQ
Our Terms & Conditions
Quickly access all the Terms & Conditions governing your interaction with us. Please take a moment to review these important documents to understand your rights and obligations.
To access your account, you must use the e-mail address you registered with.
The first time you log in, you will receive a unique password to your e-mail address.
After entering it, you will be asked to set a password, which you will use to log in from then on.
Once the password is set, you can log in to your account with your personal information.
Read more FAQs:
FAQ
What if I have questions about charges and payments?
You can directly email [email protected], we will assist you right away.
FAQ
What do you use my money for?
The money from Climeworks Pioneers goes into a separate bank account and is recognized as revenue only upon delivery of the carbon removal services.
FAQ
How can I subscribe to monthly CO₂ removal?
You can do this in only 3 easy steps. No more than 5 minutes are needed until you are part of our pioneering community that drives climate action.
FAQ
Why does the amount I enter in the subscription form change?
When buying CO₂ removal, we calculate and round your order in kilograms. Therefore, our system adjusts the currency's value entered to get a rounded number of kilograms.
FAQ
How long does it take you to remove the CO₂?
In line with our plants' deployment roadmap, orders are carried out within 6 years. That means 6 years from your one-off order or 6 years from each monthly subscription order.
FAQ
Do I get an order confirmation?
In your account, you will find your CO₂ removal order confirmation, where we state the amount of carbon dioxide ordered in your name. No one else can claim that amount.
FAQ
Do I get a services delivery note?
Yes, once the CO₂ removal has been performed on your behalf, you’ll receive a delivery confirmation via email.
FAQ
Where can I find my invoice?
Your invoices are all stored in your account. Check this article to learn more.
FAQ
Can I customize my subscription plan?
If none of the preset subscription plans suit you, you can create your subscription plan with full flexibility on how much CO₂ you would like to remove with us.