To access your account, you must use the e-mail address you registered with.
The first time you log in, you will receive a unique password to your e-mail address.
After entering it, you will be asked to set a password, which you will use to log in from then on.
Once the password is set, you can log in to your account with your personal information.
For any question about payment and charges, you can directly email [email protected] If you have any doubt or concern about a charge, we will assist you right away.
The money from Climeworks Pioneers goes into a separate bank account and is recognized as revenue only upon delivery of the carbon removal services.
If you are purchasing our carbon removal services, the general answer is no. However, our partnership with Terraset enables donations.
You can do this in only 3 easy steps. No more than 5 minutes are needed until you are part of our pioneering community that drives climate action.
You can pause or cancel your subscription anytime in your account and activate it whenever you like. Here is how to cancel or pause it.
When buying CO₂ removal, we calculate and round your order in kilograms. Therefore, our system adjusts the currency's value entered to get a rounded number of kilograms.
In line with our plants' deployment roadmap, orders are carried out within 6 years. That means 6 years from your one-off order or 6 years from each monthly subscription order.
In your account, you will find your CO₂ removal order confirmation, where we state the amount of carbon dioxide ordered in your name. No one else can claim that amount.
Yes, once the CO₂ removal has been performed on your behalf, you’ll receive a delivery confirmation via email.
Your invoices are all stored in your account. Check this article to learn more.
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