What if I have questions about charges and payments?
For any question about payment and charges, you can directly email pioneers@climeworks.com If you have any doubt or concern about a charge, we will assist you right away.
What do you use my money for?
The money from Climeworks Pioneers goes into a separate bank account and is recognized as revenue only upon delivery of the carbon removal services.
Can I deduct the subscription from tax?
If you are purchasing our carbon removal services, the general answer is no. However, our partnership with Terraset enables donations.
How can I subscribe to monthly CO₂ removal?
You can do this in only 3 easy steps. No more than 5 minutes are needed until you are part of our pioneering community that drives climate action.
How do I delete my account?
You can pause or cancel your subscription anytime in your account and activate it whenever you like. Here is how to cancel or pause it.
Why does the amount I enter in the subscription form change?
When buying CO₂ removal, we calculate and round your order in kilograms. Therefore, our system adjusts the currency's value entered to get a rounded number of kilograms.
How long does it take you to remove the CO₂?
In line with our plants' deployment roadmap, orders are carried out within 6 years. That means 6 years from your one-off order or 6 years from each monthly subscription order.
Do I get an order confirmation?
In your account, you will find your CO₂ removal order confirmation, where we state the amount of carbon dioxide ordered in your name. No one else can claim that amount.
Do I get a services delivery note?
Yes, once the CO₂ removal has been performed on your behalf, you’ll receive a delivery confirmation via email.
Where can I find my invoice?
Your invoices are all stored in your account. Check this article to learn more.
Can I customize my subscription plan?
If none of the preset subscription plans suit you, you can create your subscription plan with full flexibility on how much CO₂ you would like to remove with us.
Can I do a one-time payment for CO₂ removal?
Yes, you can! If you would rather not go for a subscription, you can create a one-time payment with total flexibility on how much CO₂ you would like to remove with us.